You can get an eety SIM card at authorized dealers, Pagro, our eety Web store, and now also Amazon.

A summary of the plans is available here.
Information about the data options is available here.

A tariff change is possible. Just call our service hotline: 65 0 65, Monday to Saturday, 07:00 am to 10:00 pm. Or you can buy a new eety SIM-card.

You will need a new SIM-card, which you can obtain in a specialist shop or directly from our service hotline at 65 0 65.

Tariff packages for eety TOP PROMO, eety STAR and eety CONNECT are valid for 30 days from the time of activation.
If there is sufficient credit present before the expiration of the tariff package, a new tariff is selected automatically.

The costs of the eety tariff packages are deducted from your credit balance. This means that the credit balance needs to be topped up before it is enabled for the first time.

As of June 15, 2017, roaming fees no longer apply to international travel within the EU. So what does this mean? More information on this subject can be found in our roaming overview.

Following 2G and 3G, LTE (also known as 4G) represents the latest technology in cellular communications. It allows you to browse the Internet incredibly quickly: websites open faster, you can play videos immediately, and uploads complete much more rapidly!

To use LTE, your cell phone needs to be LTE-capable. This can be determined by referring to your cell phone’s operating instructions. Enable the LTE feature in your device’s settings.
It may be necessary to restart your cell phone first.

It is only possible to use LTE with our SIM cards that have been available since mid-July 2015. Please obtain a new SIM card from an authorized dealer or at www.eety.at if you would like to use LTE but still have an older SIM card.

If you would like to enable a data option (2 GB, 6 GB, or 11 GB), simply enter one of the following USSD codes into your cell phone:

2 GB:
* 1 5 1 * 1 1 2 2 # ✆

6 GB:
* 1 5 1 * 1 1 2 3 # ✆

11 GB:
* 1 5 1 * 1 1 2 4 # ✆

Alternatively, you can call our service hotline on 83 083 between 07:00 am and 10:00 pm Monday to Saturday and have the data option you want enabled.

To keep a certain eety tariff you simply need to regularly top-up the plan runs out (runs for 30 days). Otherwise, you will be switched to eety BASIS.

The number transfer information (known as “NÜV information”, “NÜVi”) is to be obtained from the existing provider. It contains the data necessary for you to transfer your phone number and provides an overview of the costs that will be incurred at your existing provider.

From your previous provider (hotline, e-mail, shop) or via the eety account manager/mobile number portability.

€ 1.00 for the number transfer information and € 9.00 for the transfer itself.

Log in under account manager using your eety telephone number – go to the mobile number portability menu item and complete the online form. The transfer will be started after you have entered and sent your data. You will receive a confirmation e-mail and an e-mail with the anticipated transfer date.

Just insert the SIM-card into the mobile phone. The SIM-card is activated automatically with the first call.

Starting January 1, 2019, every new customer is legally obliged to register their prepaid card.

Starting January 1, 2019, every existing customer is legally obliged to register. You will not be able to top-up after the above date if you fail to register. Any remaining credit balance can be used after January 1, 2019, too.

Anyone aged 14 years or over can register.

You can register free of charge via the account manager. Authorized dealers may charge for this service. The price is set by the authorized dealer and not determined by eety.

A list of all participating dealers is available at www.eety.at/en/registration.

Yes, registration is not affected by where the card was purchased. Customers can register at any participating dealer. Dealers may charge a fee for this.

No, you can also register the SIM card from the comfort of your own home. If you purchase the card from an authorized dealer, it is advisable to register it there, too, as this will allow you to make calls and surf the Internet straight away.

You can register via the account manager, bank identification, mobile phone signature or photo identification (from about the end of January 2019). You can also register at authorized dealers, as well as at tobacconists from the end of January.

All you need at a dealer is your SIM card and a valid photo ID (passport, identity card, driving license). A valid account with Internet banking or the mobile phone signature is required online.

You must provide the following information to register with eety: title, date of birth, first and last name, nationality, identification number and the identity card’s issuing authority.

No, we neither store nor process the bank data entered via the account manager. You log in to Internet banking on the website of your particular bank – eety has no access to this data.

No, your bank account will not be debited.

Registration is currently possible via the following banks: Bank Austria, Erste Bank, Sparkasse, as well as the Hypo Group. BAWAG PSK and Raiffeisen are expected to follow in the spring of 2019.

The data are stored securely in our database and transmitted in encrypted form. eety attaches great importance to the security of customer data and treats it with the utmost care. If the card is cancelled, the data are erased automatically after the legal deadlines have been complied with. All the details are available on our privacy statement at eety.at.

No, data from the eety online shop order are not applied when registering. Registration must be carried out separately.

Yes, the data provided can be changed later. To do this, you simply need to re-register and update the data.

No, you cannot register via the eety hotline.

The previously limited SIM card can be used without any restrictions after registration.

The PIN and PUK codes are on the SIM-card holder that you broke the SIM-card out of. Should you have lost your PIN and PUK codes, please contact our service hotline at 83 083, Monday to Saturday, 07:00 am to 10:00 pm.

No.

You can buy an eety top-up voucher in the value of € 10.00 or € 20.00 anywhere in Austria in specialist shops and also at Lidl.  Or you can just top up online.

Either directly on your mobile phone: * 1 4 7 * Ladebon-Nummer # ✆ . Or call 83 0 33.

You can buy credit online or you can just top up online.

Just enter * 1 4 9 #  ✆ . Or online in your Account Manager as well as by calling 83 0 33.

After having used up the respective free allowances, every minute/SMS costs 5 cents and every MB 0,9023 EUR.

You can see this in the Account Manager at any time: simply log in or register with your telephone number and see how many free minutes you have used.

Your eety SIM-card is valid for 12 months from the time of activation. The validity is extended to 12 months with every top-up.

Just call our service hotline (068183083, Monday to Saturday, 07:00 am to 10:00 pm) and we will send you a new SIM-card.

Of course. You can reach it all across Austria at 83 0 00 and from abroad at +43 681 83 0 00.

German, English, Croatian, Serbian, Turkish

We started a new voice mailbox system in the middle of June. You can access your old voice mailbox messages at +43 681 83003.

Just log in to the Account Manager at www.eety.at anmelden and look at the call history.

eety uses the Drei network.

Yes, eety supports LTE (4G) since July 19, 2016.

Just call our eety service hotline: +43 681 65 0 65 (Monday to Saturday, 07:00 am to 10:00 pm)

The SMS Service Center number for eety customers is +436990050999.

The APN for eety customers is: eety.at

At the present time, you cannot send SMS messages with eety. However, that is about to change. We are already working on an MMS service for our customers.

Yes, with our tariffs that are suitable for roaming. For futher details please see our tariff overview. All countries and prices can be found here: Roaming overview.

As an eety-customer, what will change for me on June 15, 2017?
As of June 15, 2017, roaming fees no longer apply to international travel within the EU. You can find out here what that means for you as an eety customer.

What is the EU data limit?
Whether the entire data volume or merely a part of it can be used while roaming within the EU is decided by a formula specified by the EU. As of June 15, 2017, you will be able to see in your eety account manager whether your tariff has an EU data limit, and if so what that limit is.

Which eety rates are suitable for roaming rates?
The following rates are suitable for roaming rates: eety BASIS, eety TOP PROMO, eety DATA 2GB, eety DATA 6GB, eety DATA 11GB and all eety EXTRA packages.

eety STAR and eety CONNECT are not suitable for roaming.

What does “not suitable for roaming” mean?
The following eety rates: eety STAR and eety CONNECT don´t allow telephone, internet and SMS/text services while abroad. These rates are not suitable for roaming.

How do I switch from a tariff that is not suitable for roaming tariff to one that is suitable for roaming?
Please contact our service hotline at  65 0 65.

You can make calls from Austria to other countries for as little as 1 cent*/per minute with eety. * A call-setup fee of 10 cents will be charged when calling other countries (once per call).
Austria to other countries

New! Our eety CONNECT plan
eety CONNECT comes with 800 minutes of national and international calls.

*Countries included in the plan:
Afghanistan**, Egypt, Bangladesh, Belgium, Bosnia and Herzegovina**, Bulgaria, China, Germany, Greece, India, Iran, Iraq**, Croatia, Nigeria**, Pakistan, Poland, Romania, Russia, Serbia**, Slovakia, Slovenia, Syria**, Thailand, Czech Republic, Turkey, Hungary, United States, Austria

A call-setup fee of 12 cents will be applied (equals 4 units per call). No roaming option!

Countries marked with two asterisks (**) will be billed by a factor of five. One minute of talk time equals five free units (for example, ten free units would be used during a two-minute call to one of the above destinations).

No, you can call all numbers. If you want to block the premium rate numbers, please call the service hotline: +43 681 83 083, Monday to Saturday, 07:00 am to 10:00 pm.

Yes, in your Account Manager.

Simple call our service hotline (+43 681 65 0 65, Monday to Saturday, 07:00 am to 10:00 pm) and have the SIM-card blocked. We will send you a new SIM-card.

You can query your current credit level as well as look at your call history and see how many free allowances have been used so far.

Just enter the telephone number in the login area of the Account Manager and the password will be sent to you by SMS.

Just enter the telephone number in the login area of the Account Manager and a new password will be sent to you by SMS.

There is no need to terminate. Your eety SIM-card is valid for 12 months after the last top-up and will then be deactivated automatically.

You can reach us via e-mail at info@eety.at or by telephone at our service hotline: +43 681 65 0 65.

From an eety telephone number, the call is free of charge.

Yes. Of course you need an eety SIM-card. Then you need to obtain number transfer information from your current operator. You can send this information to us by mail or e-mail (info@eety.at). We will then call you and fix a time for the mobile number transfer within the following days. If you don’t want to obtain the number transfer information yourself, simply call us and we will send you an authorisation form and handle the mobile number transfer application with your old operator.

If you want to transfer your previous telephone number to eety, your old network operator will bill you for the transfer. Generally this amounts to € 10.00: € 1.00 for the number transfer information and € 9.00 for the transfer itself.

Calls charged per minute. Roundet up to the next minute; data volume charged incrementally in 102,4 kilobyte-steps.